Help Centre Frequently Asked Questions
MiniMed™ 780G system
My bolus amount seems lower than I was expecting when using the SmartGuard™ feature What do I do if I receive the Insulin flow blocked Check BG. Consider testing ketones. Check reservoir and infusion set alert on my pump? What do I do if I receive the Insulin Flow blocked. Fill Tubing stopped. Remove reservoir and select Rewind to restart alert on my pump?
Instinct sensor
Why am I seeing gaps or dotted lines in my sensor glucose (SG) graph? What should I do about this? I was using a Guardian/Simplera Sync sensor and then I changed over to Instinct sensor. I noticed that my graph looks different - why is this happening? What do I do if my pump notifies me that my Instinct sensor failed to pair? What do I do if my pump notifies me that my Instinct sensor failed to start? My sensor won't scan OR I got a “Scan Error” while trying to pair my Instinct sensor. What do I do? How can I make sure my Instinct sensor lasts and stays on for 15 days? Can I wear my Instinct sensor somewhere other than the back of the upper arm? Can I wear my Instinct sensor going through airport security machines? Can Instinct be worn during an MRI scan? Can I calibrate my Instinct sensor? What should I do if my Instinct sensor reads lower than my blood glucose reading?
Simplera Sync™ sensor
Guardian™ 4 sensor
Software update
I was told I need the MiniMed™ Mobile app to to complete a software update. Is my mobile device compatible with the MiniMed™ Mobile apps? My MiniMed™ Mobile app and phone will not pair, what should I do? I forced closed my MiniMed™ Mobile app during the download of the new software. How do I restart the process?
I was busy completing my software update process and received a Download error message. What should I do? I want to update my pump but the Update Pump menu option is not in my app. What can I do? I am trying to complete my pump software update, but my MiniMed™ Mobile app says my pump is up to date. What do I do? My pump software update confirmation failed. What do I do?
MiniMed Go™ system
What do I do when I get a Change sensor alert? What do I do when I get a Lost sensor signal alert? My sensor and InPen was out of range of my MiniMed Go app. How much information will backfill once my sensor and InPen comes back into range with my app? What is the Correct High Glucose alert? What should I do if I get this alert? What is the Missed Dose alert? What should I do if I get this alert?
CareLink Personal
App Manager
Can I download or use other apps with the App Manager? I see multiple MiniMed apps, how do I know which I should use? How often does the App Manager need to be charged? How do I change the PIN number? What if I forget the PIN number? What if I get an error related to the internet connection? What if I need to restart my App Manager? How do I keep my App Manager up-to-date?