We're committed to supporting you with personalised training, dedicated specialists you can talk to and 24/7 online resources.
Our goal? Providing services and solutions to help guide, inform and empower you in your diabetes journey and get the most from your Medtronic Diabetes device.
Whatever you’re facing, we’re always by your side. Our work doesn't end at providing insulin pumps or CGM devices. We're here to help you on your journey through diabetes therapy and beyond. With 24/7 online resources and an easily accessible team of specialists, we want to empower you with more confidence and comfort in the management of your diabetes. Register with us and you'll be able to access exclusive and personalised services like StartRightSM, an onboarding programme offering tailored support when you've just started your therapy, as well as a wide range of both on and offline support services. Know that you’re not alone. Know WeCare.
WeCare AppUse the WeCare app to get support whenever, wherever
We've launched a new app to help you find answers to questions that pop-up while you're enjoying life.
It's called WeCare, because we do. That's why we've worked with medical professionals and many others living with diabetes, to make the app that helps you the most.
With CareLink™ insights, FAQ's, self service for replacement parts and tips from others living with diabetes. Let's figure out your diabetes together. Download WeCare app now.
Quick and easy view of your therapy insights
Order replacements easily and 24/7
Personalised, extensive and up-to-date content
Download the App now:
An onboarding program for those starting a new Medtronic device.
The first step on a new journey can be intimidating; we will accompany you on your first steps and get you on the right path. And we’ll be there for every ‘first’ thereafter.
Exclusive to Medtronic device users and their carers, StartRight℠ is an onboarding programme designed to help you as begin your journey with your new Medtronic device. Our StartRight℠ specialists are here to make sure your therapy transition is smooth and that you feel prepared to live your life how you want. With StartRight℠ you can expect regular calls and emails from our specialists in the first 3 months of your new therapy, all tailored to you.
Personalised diabetes insights to empower your therapy decisions. Access a range of reports to gain vital insight into your diabetes therapy.
CareLink™ Personal Software enables you to access your device data, whenever and wherever you want. Visualise your glucose trends and device use with powerful reports that help you gain vital insights into your diabetes therapy.
Track your personal progress and trends
Prepare for and speed up you visits to hospital by uploading at home
Back up your Medtronic device settings
Share your data with your healthcare team without going to see them
Share your data with a Care Partner and allow them to receive alerts (with compatible devices)
End of warranty? Ensure your therapy is uninterrupted
Making the right decision.
At the end of your product’s warranty period, our Therapy Specialists will be in touch to review the next best steps for continuing your therapy care uninterrupted.
An active group of users that influence the products, services, and solutions that we provide today, and those of the future.
Our Patient Advisory Network works with us to influence the products, services, and solutions that we provide today, and those of the future. Members help to co-create the future of Medtronic diabetes therapy care and can influence the direction of our product development, answering the challenges people living with diabetes face. We are proud to work with you, for you.
Let's get social! If social networking is your thing, join one of our online communities for educational tips and hints to product updates, from patient stories to ‘how to’ examples. We are sharing the stories and news that you like to see, where you like to see it.
To order a replacement sensor online, sign in to your WeCare account. You can also order via the Penny app available to download from the App Store or Google Play
I need to order a replacement belt clip
To order a replacement belt clip online, sign in to your WeCare account. You can also order via the Penny app available to download from the App Store or Google Play
What do I do when I get a Sensor updating alert?
Please do not remove your sensor if the alert has been present for less than 3 hours.
Sensor Updating occurs when the sensor signals are outside of the expected range.
Please check that the sensor is still securely taped to the skin and not dislodged.
The alert may persist for up to 3 hours but often resolves itself within a shorter period and will either: display the SG value again, request a calibration or advise you to change your sensor. Continue sensing and monitor your pump because the system may recover.
In the event that the updating lasts for more than 3 hours, the recommendation is to replace the sensor to maximise the time in SmartGuard™ feature.