WeCare.
Here for your
diabetes
journey

We're committed to supporting you with personalised training, dedicated specialists you can talk to and 24/7 online resources.

Our goal? Providing services and solutions to help guide, inform and empower you in your diabetes journey and get the most from your Medtronic Diabetes device.

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Whatever you’re facing, we’re always by your side. Our work doesn't end at providing insulin pumps or CGM devices. We're here to help you on your journey through diabetes therapy and beyond. With 24/7 online resources and an easily accessible team of specialists, we want to empower you with more confidence and comfort in the management of your diabetes. Register with us and you'll be able to access exclusive and personalised services like StartRightSM, an onboarding programme offering tailored support when you've just started your therapy, as well as a wide range of both on and offline support services. Know that you’re not alone. Know WeCare.

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Our patients most useful services

The Penny App

Use the Penny App to get support whenever, wherever. A mobile diabetes app exclusive to Medtronic users. Penny helps to get the best out of your time on therapy, wherever you are.

StartRight℠ onboarding program

An onboarding program for those starting a new Medtronic device.

CareLink™

Personalised diabetes insights to empower your therapy decisions. Access a range of reports to gain vital insight into your diabetes therapy.

CareLink™ management software

CareLink™ Personal Software enables you to access your device data, whenever and wherever you want.
Visualise your glucose trends and device use with powerful reports that help you gain vital insights into your diabetes therapy.

You can also choose to share your data with your hospital diabetes team, helping you to collaborate on your diabetes management. With CareLink™ Personal software:

Track your personal progress and trends
Prepare for and speed up you visits to hospital by uploading at home
Back up your Medtronic device settings
Share your data with your healthcare team without going to see them
Share your data with a Care Partner and allow them to receive alerts (with compatible devices)

Discover StartRight℠

The first step on a new journey can be intimidating; we will accompany you on your first steps and get you on the right path. And we’ll be there for every ‘first’ thereafter.

Exclusive to Medtronic device users and their carers, StartRight^SM is an onboarding programme designed to help you as begin your journey with your new Medtronic device. Our StartRight^SM specialists are here to make sure your therapy transition is smooth and that you feel prepared to live your life how you want. With StartRight^SM you can expect regular calls and emails from our specialists in the first 3 months of your new therapy, all tailored to you.

Introduction

Use the Penny App to get support whenever, wherever

Meet Penny, Medtronic’s mobile diabetes app, offering a wide range of services and programmes for you to get the best out of your time on therapy, wherever you are.

Exclusive to Medtronic users and designed for smartphones, Penny is simple and convenient to use.

Register for Penny now to stay informed about therapy updates, get personalised instant advice, tips and therapy insights.

Everything you need, just one click.

Google Play Apple Store

We'll take care of your diabetes, so you can focus on what's important

Support and Online Resources

Hands On Training

Understanding how to use a new device ensures that you'll receive the best possible experience.

Hands on trainning

Understanding how to use a new device ensures that you'll receive the best possible experience.

The human touch counts. That’s why we provide hands-on training from our Technical Consultants.

During these sessions you’ll receive advice and support to learn how to use your device for your life, and make a confident and comfortable start on your therapy journey.

Meet our Therapy Specialists

End of warranty? Ensure your therapy is uninterrupted

Meet our Therapy Specialists

Making the right decision.

At the end of your product’s warranty period, our Therapy Specialists will be in touch to review the next best steps for continuing your therapy care uninterrupted.

Meet our Product Support Team

Our highly trained Product Support Specialists are always available by phone.

Meet our Product Support Team

Our highly trained Product Support Specialists are always available by phone to give you education and technical support.

Whatever the product question, you’ll receive the advice and help you need, 24 hours a day, 365 days a year.

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Patient Advisory Network

An active group of users that influence the products, services, and solutions that we provide today, and those of the future.

Patient Advisory Network

Our Patient Advisory Network works with us to influence the products, services, and solutions that we provide today, and those of the future. Members help to co-create the future of Medtronic diabetes therapy care and can influence the direction of our product development, answering the challenges people living with diabetes face. We are proud to work with you, for you.

FAQs

Find the answers you are looking for in our Frequently Asked Questions section. Or speak to our friendly 'Chat Bot' Sara, who'll be able to assist you with a range of questions. Our website offers a wealth of information and support for you if you have questions about your Medtronic diabetes device.

Frequently asked questions

Find the answers you are looking for in our frequently asked questions section or click on the 'Chat Bot' messenger icon.

Our website offers a wealth of information and support for you if you have questions about your device. From FAQs on how to use your device, information brochures and how to videos, you can find the answer online.

Everything you need to know about Medtronic products and services in a few clicks.

You have at your disposal all the information you need organised by topic, and if you do not find what you are looking for, you can always contact our Product Support team.

Consult FAQs

Community Experts

Medtronic Social Networks

Let's get social! If social networking is your thing, join one of our online communities for educational tips and hints to product updates, from patient stories to ‘how to’ examples. We are sharing the stories and news that you like to see, where you like to see it.