Goods that are undamaged, in their original packaging, have been carefully stored and have been supplied by Medtronic Limited can only be returned following prior consultation with Medtronic by telephone. Medtronic may refuse to accept goods which have been returned without prior consultation by telephone. Should the original seal be broken or the goods, or their original packaging be damaged in any other way, the goods can no longer be returned.
Glucose sensors cannot be returned. Any returns shall be destroyed by Medtronic, and the resulting costs passed onto the user’s clinician.
In all cases, goods can only be taken back within 12 months of the purchase date.
Articles nearing expiry (infusion sets, insulin pump reservoirs, etc.)
- Articles with a residual shelf life of over 6 months will be credited to the user’s clinician in full if the goods are undamaged and are returned to Medtronic without delay - within 5 business days of giving notice of return by telephone.
- Articles with a residual shelf life of less than 3 months shall be deemed to have expired, and shall not be taken back. No credit note will be issued, and the goods will not be exchanged.
Accessories shall in all cases - unless anything to the contrary is contractually agreed - only be taken back providing the item is not damaged and after this has been checked a full refund will be provided to the payer
Medtronic shall provide a prepaid return label for the shipping of any returns agreed by telephone. The article needs to be returned in a sturdy box, to the address given on the prepaid return label.. The user’s clinician assumes all risks of damage or loss of the products being returned.
Handling returns and issuing a credit note
As soon as returns are received, all articles will be checked by Medtronic for their saleability, and a credit note issued to the user’s clinician to the amount of the value of the goods (where appropriate). Should the goods not be reusable, Medtronic reserves the right to destroy them without providing compensation. They will not be returned to the customer.
Special provisions when filing complaints about products
The following procedure shall apply to products about which the customer has filed a complaint:
Please contact us by telephone on (+44) (0)1 923 205 167 Monday - Friday from 8:30 AM – 5:30 PM and notify us of your complaint about the product, giving details of the article number, batch number, a detailed description of the complaint and the quantity of product affected.
Products may only be returned following prior consultation with the hotline and registering the product accordingly.