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Software update

I was busy completing my software update process and received a Download error message. What should I do?

  • Move your pump and phone closer together. Throughout the software update, make sure your pump and your phone are never further apart than 3 meters
  • Check your internet connection is consistent and strong. This error can occur if your mobile device is not connected to the internet or has an unstable internet connection. If the problem persists, call our WeCare Helpline: 01923 205167.

Related questions

I was told I need the MiniMed™ Mobile app to to complete a software update. Is my mobile device compatible with the MiniMed™ Mobile apps? My MiniMed™ Mobile app and phone will not pair, what should I do? I forced closed my MiniMed™ Mobile app during the download of the new software. How do I restart the process? I want to update my pump but the Update Pump menu option is not in my app. What can I do? I am trying to complete my pump software update, but my MiniMed™ Mobile app says my pump is up to date. What do I do? My pump software update confirmation failed. What do I do?

Categories

MiniMed™ 780G system
MiniMed™ 780G system
 Instinct sensor
Instinct sensor
 Simplera Sync™ sensor
Simplera Sync™ sensor
 CGM Sensor
Guardian™ 4 sensor
 Pump programming
Software update
 Smart MDI system Compatibility and Connectivity
MiniMed Go™ system
 CareLink™
CareLink Personal
 Compatibility
App Manager

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