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Software update

My MiniMed™ Mobile app and phone will not pair, what should I do?

Go to your phone settings and remove your pump under Bluetooth connections. Next, go to your pump, under the Paired Devices menu and remove your phone as a paired device. After this, restart your phone and try again. If you have an Android phone, disable Cross-Device Services and try pairing your pump again. This action may help improve the connectivity with your pump. If the problem persists, call our WeCare Helpline: 01923 205167.

Related questions

I was told I need the MiniMed™ Mobile app to to complete a software update. Is my mobile device compatible with the MiniMed™ Mobile apps? I forced closed my MiniMed™ Mobile app during the download of the new software. How do I restart the process? I was busy completing my software update process and received a Download error message. What should I do? I want to update my pump but the Update Pump menu option is not in my app. What can I do? I am trying to complete my pump software update, but my MiniMed™ Mobile app says my pump is up to date. What do I do? My pump software update confirmation failed. What do I do?

Categories

MiniMed™ 780G system
MiniMed™ 780G system
 Instinct sensor
Instinct sensor
 Simplera Sync™ sensor
Simplera Sync™ sensor
 CGM Sensor
Guardian™ 4 sensor
 Pump programming
Software update
 Smart MDI system Compatibility and Connectivity
MiniMed Go™ system
 CareLink™
CareLink Personal
 Compatibility
App Manager

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