What do I do when I get a Sensor updating alert?

Please do not remove your sensor if the alert has been present for less than 2 hours. This alert occurs when the sensor is checking it’s performance and sensor glucose (SG) readings are temporarily unavailable. Check that the sensor is still securely taped to the skin, not dislodged or pulling out. Most of the time, this resolves on its own within 1 hour and no action is needed unless prompted by the system. Use blood glucose (BG) readings for treatment decisions while SG us not available.

Resolution
In the event that the updating lasts for more than 2 hours, the recommendation is to replace the sensor. Order your sensor replacement via your WeCare app if needed.