Help Center Frequently Asked Questions

Online Replacement

I need to order a replacement beltclip I need to order a replacement sensor

Pump programming

How to I connect my Guardian™ transmitter to my MiniMed™ 700 series pump? How to I connect my Accu-Chek meter to my MiniMed™ 700 series pump?

Alarms & Alerts

What do I do if I receive the Insulin flow blocked Check BG. Consider testing ketones. Check reservoir and infusion set alert on my pump? What do I do when I get a Sensor signal not found alert? What do I do when I get a Calibration not accepted alert?

What do I do when I get a Sensor updating alert?

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CareLink™

How can I read my CareLink™ Personal reports? How do I install the CareLink™ Personal uploader? What do I do if I forget my CareLink™ Personal username?

What do I do if I forget my CareLink™ Personal password?

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SmartGuard™

My bolus amount seems lower than I was expecting when using the SmartGuard™ feature How do I return to the SmartGuard™ feature after exit? Why have I exited the SmartGuard™ feature?

Compatibility

Is my mobile device compatible with the Medtronic apps?

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Guides and manuals

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