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WeCare Here for your diabetes

Here for your

We're committed to supporting you with personalised training, dedicated specialists you can talk to and 24/7 online resources. 

Our goal? Providing services and solutions to help guide, inform and empower you in your diabetes journey and get the most from your Medtronic Diabetes device.

Whatever you’re facing, we’re always by your side. Our work doesn't end at providing insulin pumps or CGM devices. We're here to help you on your journey through diabetes therapy and beyond. With 24/7 online resources and an easily accessible team of specialists, we want to empower you with more confidence and comfort in the management of your diabetes. Register with us and you'll be able to access exclusive and personalised services like StartRightSM, an onboarding programme offering tailored support when you've just started your therapy, as well as a wide range of both on and offline support services. Know that you’re not alone. Know WeCare.

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Our patients most useful services

We'll take care of your diabetes

We'll take care of your diabetes, so you can focus on what's important

Support and Online Resources

Support and resources

Hands On Training

Understanding how to use a new device ensures that you'll receive the best possible experience.

Meet our Therapy Specialists

End of warranty?  Ensure your therapy is uninterrupted 

Meet our Product Support Team

Our highly trained Product Support Specialists are always available by phone.

Patient Advisory Network

An active group of users that influence the products, services, and solutions that we provide today, and those of the future.


Find the answers you are looking for in our Frequently Asked Questions section. Or speak to our friendly 'Chat Bot' Sara, who'll be able to assist you with a range of questions. Our website offers a wealth of information and support for you if you have questions about your Medtronic diabetes device.

Community Experts

Experts and communities

Medtronic Newsletter and Blog

It’s a journey and we’re by your side.

Still have some doubts?

You can find our most frequently asked questions here

Go to the Help Centre

You can contact us here

Go to the Contact page