Help Centre Frequently Asked Questions

Online Replacement

I need to order a replacement sensor I need to order a replacement belt clip

Pump programming

How do I connect my Accu-Chek meter to my MiniMed™ 700 series pump? How do I connect my Guardian™ transmitter to my MiniMed™ 700 series pump?

Alarms & Alerts

What do I do when I get a Sensor updating alert? What do I do when I get a Sensor signal not found alert? What do I do when I get a Calibration not accepted alert?

What do I do when I get a Lost Sensor Signal alert? What do I do when I get a Change sensor. Insert new sensor and Start New Sensor alert? What do I do when I get a Change sensor. Sensor not working properly. Insert new sensor alert? What do I do if I receive the Insulin flow blocked Check BG. Consider testing ketones. Check reservoir and infusion set alert on my pump? What do I do if I receive the Insulin Flow blocked. Fill Tubing stopped. Remove reservoir and select Rewind to restart alert on my pump?

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CareLink™ Personal

What do I do if I forget my CareLink™ Personal password? What do I do if I forget my CareLink™ Personal username? How do I install the CareLink™ Personal uploader?

How can I read my CareLink™ Personal reports?

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SmartGuard™ Feature

Why have I exited the SmartGuard™ feature? How do I return to the SmartGuard™ feature after exit? My bolus amount seems lower than I was expecting when using the SmartGuard™ feature

Compatibility

Is my mobile device compatible with the Medtronic apps?

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